Workouts & Plans
- Start today's workout and log sets and reps
- Follow assigned or saved workout plans
- Find exercises by muscle group and equipment
Help Center
Help that keeps you moving.
Find answers about workouts, plans, progress, coaching, and your account — or reach a real person whenever you need one.
Browse by topic
Where do you need a hand?
Progress & Private Timeline
- Track completed workouts, records, and streaks
- Keep an optional private photo record
- See weekly movement summaries
Coaching
- Message your Spark Coach in real time
- Get plan notes and encouragement
- Coaches: manage members and assign plans
Account & Billing
- Update your email, password, and profile
- Manage your shared Dayzy subscription
- Switch between member and coach roles
How support works
Three simple steps.
Tell us what happened
Use the form below with your account email and a short description. Screenshots and device details help.
We read every message
A real person reviews your request and replies by email, usually within one business day.
We follow through
If something needs fixing, we keep you updated until it is resolved.
Contact Support
Send us a message.
We reply by email, usually within one business day.
FAQ
Common questions, straight answers.
What is the difference between Spark Member and Spark Coach?
Members train: workouts, plans, progress, and photos. Coaches guide: members, plan building, templates, and messaging. You can switch roles in Profile Settings.
How does today's workout work?
Spark surfaces the workout that fits today from your active plan. Start it, log sets, reps, effort, and how it felt — all in one place.
Can I follow a plan without a coach?
Yes. Browse shared workout plans, save the ones you like, and Spark will pace them for you — a coach is optional.
Who can see my progress photos?
Only you. Progress photos are a private visual record and are never shared.
What happens if I miss a training day?
Nothing bad. Spark is built for real energy and real schedules — pick the plan back up whenever you are ready.
How does the free trial work?
New accounts start with a 30-day Dayzy Personal trial. Add payment before the trial ends to keep everything active — nothing is deleted if you pause.
How do I cancel or change my plan?
Open Subscriptions in your settings. You can switch plans or cancel at any time, and your access continues through the current billing period.
How do I reach a person?
Use the contact form on this page or email support@mydayzy.com. We answer every message.